Privacy Policy

Gratia Scents respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you may have when using our website or placing an order.

This policy is general business policy content for our store in Pakistan and is not legal advice. For case-specific help, please contact our support team at [email protected].

Information We Collect

We may collect personal information you provide directly when you place an order, contact us, create an account, subscribe to updates, or interact with our website.

Contact details: name, email address, phone number, billing address, and shipping address.
Order details: products purchased, order value, transaction references, and delivery information.
Account information: login details and saved preferences if you create an account.
Communication records: messages, support requests, or feedback you send to us.
Technical data: device type, browser type, IP address, and general website usage information collected through cookies or basic analytics tools.

How We Use Your Information

We use collected information to operate our store, provide customer service, and improve your shopping experience.

To process and fulfill orders.
To confirm purchases, send updates, and respond to questions.
To arrange shipping and delivery.
To detect misuse, fraud, or suspicious activity.
To improve website performance, product offerings, and customer experience.
To send service-related messages and, where applicable, promotional communications.

Order Processing and Payment Handling

When you place an order, we use your information to verify, process, and complete the transaction. Payments may be handled by third-party payment providers. We may receive limited transaction information from those providers, such as payment status or reference details, but we do not store full payment card details unless clearly stated as part of a supported payment method.

Cookies and Basic Analytics

Our website may use cookies or similar technologies to support essential website functions, remember preferences, understand visitor activity, and improve performance. Basic analytics may help us understand how customers use the website, such as which pages are visited and how users navigate the store.

Some cookies may be necessary for shopping cart and checkout functionality.
Analytics information is generally used to improve website usability and store operations.
You may be able to manage cookies through your browser settings, though some website features may not function properly if cookies are disabled.

How We Share Information

We do not sell your personal information as part of our normal business operations. We may share your information only as needed to run our store and complete your order.

Service providers: such as payment processors, couriers, hosting providers, or technical support providers.
Business operations: where necessary for fraud prevention, order verification, or customer support.
Legal or regulatory reasons: where disclosure is required by applicable law, lawful request, or to protect our rights and business interests.

Data Retention

We keep personal information for as long as reasonably necessary for order fulfillment, customer support, business recordkeeping, dispute handling, fraud prevention, and other legitimate business purposes. Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We take reasonable steps to help protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website or online transmission method can be guaranteed to be completely secure. Customers should also protect their account credentials and use secure devices and networks where possible.

Your Choices and Rights

Depending on applicable law and practical business requirements, you may request access to or correction of personal information you have provided to us. You may also contact us to ask questions about how your information is used or to request deletion where appropriate and feasible.

You may contact us to update account or order-related details.
You may opt out of non-essential promotional communications if you no longer wish to receive them.
We may retain certain information where needed for legitimate business, recordkeeping, or dispute resolution purposes.

Third-Party Services

Our website may rely on third-party tools or service providers for hosting, checkout support, analytics, shipping, or payment processing. Those providers may process certain information on our behalf as part of delivering their services.

Children’s Privacy

Our website is intended for general audiences and is not directed specifically to children. We do not knowingly collect personal information from children through the normal operation of our store.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in website functionality, business processes, or customer service practices. The updated version will apply once posted on the website.

Contact Us

If you have questions about this Privacy Policy or need case-specific help, please contact us at [email protected].